Reinforcing, skill-building & corrective feedback

Everyone can give feedback, but giving effective feedback in a way that gets the desired result is a learned skill. This session will cover both formal and informal feedback and discuss the differences in purpose and delivery of reinforcing (‘positive’) feedback, skill-building (‘coaching’) feedback and corrective (‘negative’) feedback.

We’ll look at the importance of timeliness, confidentiality, listening well and provide you with feedback models that ensure clarity and purpose in your message.

We’ll finish up with when it is important that records are kept and some practical ways to make sure that happens.

Agenda

• The Importance of Feedback
• Skill, Will, or Leadership issue
• Types of Feedback
• Key Elements of Feedback
• Common Performance Issues
• When to Escalate
• Record Keeping
• Feedback Models

No availability in this session? We will be holding another session in the near future. Please contact us to register your interest in the next date for this workshop.